Veteran Information

The Veterans Services Office provides comprehensive support for students utilizing U.S. Department of Veterans Affairs (VA) educational benefits, ensuring they maximize their advantages. The office acts as a key advocate and liaison among Polk State College, its students, and various federal, state, and local agencies responsible for veterans’ benefits. The goal of the Veterans Services Office is to support the success of veterans and their dependents – academically and beyond.

The office supports over 400 individuals, including active-duty members, reservists, National Guard members, veterans, and their family members, assisting them throughout their educational journey.

• • Polk State College offers GI Bill®-eligible programs in accordance with current federal regulations.
  • Admission and class registration procedures are consistent with those required of all students.

GI Bill® is a registered trademark of the U.S. Department of Veterans Affairs (VA). For further information on education benefits provided by VA, please visit the official U.S. government website at http://www.benefits.va.gov/gibill.

Department of Defense Complaint Procedure

The U.S. Department of Defense maintains the Postsecondary Education Complaint System which is a centralized online reporting system for service members and their families to use in reporting problems with education institutions.

Students can submit a complaint if they believe their school is failing to follow the Principles of Excellence through the centralized online reporting system accessed via the Department of Defense website. Examples of education-related issues may include but are not limited to, misrepresentation or deceptive actions with regard to private or institutional loans, high-pressure recruitment tactics, false representations about degree programs, and misleading statements regarding accreditation.

The complaint system is part of the President’s Executive Order establishing Principles of Excellence for educational institutions serving service members, veterans, spouses, and other family members; designed to empower beneficiaries to report experiences related to misleading or unfair acts or practices by educational institutions serving veterans, service members, and their families.

Military-connected students using Tuition Assistance (TA) or Military Spouse Career Advancement Accounts (MyCAA) scholarships can submit feedback at www.militaryonesource.mil/voluntary-education/complaint. Once a complaint is received, agency staff will contact both the student submitting the complaint as well as the referenced school, working with both parties to fully understand the issue raised and seek resolution.